Friday May 24th - Atlanta GA
Your pre-sales, qualification and support teams will need to interact with customers via many different modalities and communications channels.
In most cases the communications with external parties via social networks, web chats, email campaigns etc. take place thru an assortment of third party tools and services. When a relevant customer event or lead surfaces your sales and support teams must manually distribute the information to the appropriate account team within the organization or take extra steps to get the customer dialog imported into your CRM or sales CRM.
OGGflow is designed to connect with every leading communication tool on the market today - so that the external communications themselves build the audit trail itself within OGGflow without any additional copy and paste jobs or forwarding emails around.
In an industry like real estate for example - the time to respond is critical. The first agent a home buyer talks to will 9 out of 10 times sell them a property. The first to respond usually always wins.
Here is how a web-chat with a real estate lead could automatically become the request to the sales agent - First the property shopper would come to the site and seek contact;
When the form is submitted it automatically becomes a post in the OGGflow Enterprise Social Network live view where the entire team of pre-sales agents can see it;
The green light next to the OGGflow event lets your pre-sales team know that the customer is live on the web and ready to talk.
Rather than chatting thru a third party tool or webchat service, your pre-sales agents would interact with the customer right from within the OGGflow Enterprise Social Network interface.
The agent and homebuyer will be able to communicate in real time. The OGGflow Enterprise Social Network interface allows your agents to chat with and monitor website visitors from their desktop computers, notebooks or mobile devices via the HTML 5 standard.
All communications can be seen by the entire team as they happen - the real estate agent who will follow up with the customer may even be watching the conversation unfold in real time and know what needs to be done before the pre-sales agent even assigns it to him/her.
Once the dialog is complete, there is no need to move information around between systems. All of the information captured from the external customer chat is already in the OGGflow Enterprise Social Network and can be assigned to the real estate agent for follow up immediately.
The second the lead is assigned to the agent, they will be notified via web, or mobile alerts so they can respond and sell a property!
The pre-sales agent can even attach the relevant property listings right to the OGGflow Enterprise Social Network post so the sales agent will have everything they need when they engage with the homebuyer without the need to leave OGGflow or perform research in any external systems.
Some reading around the web;
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